Frequently asked questions (FAQ) – Mallorca Möbel

Please note: this is a courtesy translation. Only the German version of this document is legally binding.

1. About our furniture

What makes furniture from Mallorca Möbel special? We do not offer industrially manufactured mass-produced goods. Our range consists of high-quality solid wood furniture, handmade one-offs and limited productions (e.g. in industrial design). You receive newly packed furniture, not showroom pieces. Every piece has its own character – natural features such as knots or growth cracks in wood and visible welding seams in metal are intentional design features and underline the authenticity of our pieces.

The photos look great – how close are they to the original? As these are individual pieces, the object photos on our website are decisive. Please note that digital representations may vary slightly. Because transparency matters to us, you are welcome to request additional detailed photos before buying.

2. Transport & logistics (Germany ↔ Mallorca)

How does the furniture get from Germany to Mallorca? We carry out regular monthly transports with our own own-account transport. That means your furniture is not “passed on” by external forwarders but transported personally by us with the necessary care.

A piece is currently in Germany – how does it get to me? Absolutely no problem: we bring the piece along on the next trip to Mallorca.

What if I want to send a piece from Mallorca to Germany? That is possible too. As we drive the route regularly in both directions, we can bring our furniture just as safely from Mallorca to Germany. Simply ask us about the next available capacity.

• Sa Pobla warehouse: transport to our interim warehouse in Sa Pobla is “free of charge” for you (within the individual overall offer).
• Finca delivery: we are happy to deliver the piece directly to your door anywhere on the island. Just ask us about it.

3. Purchase process & payment

Can I order directly via the website? Our website is a digital showroom. As we check availability with our dealers and transport capacities individually, you send us a non-binding enquiry (via WhatsApp, email or telephone). A contract is only concluded once you confirm our individual offer.

Which payment methods are available? We work classically and securely by advance payment or bank transfer.

Are prices inclusive of tax? Yes, all prices stated on the product pages already include statutory German or Spanish value added tax, depending on where you purchase the piece.

4. Service & security

What happens if a piece is damaged during transport? Although we are extremely careful in our own transport, something can theoretically happen. Please check the goods immediately upon delivery. If you notice obvious transport damage, document it with photos straight away and inform us directly.

How does the warranty work on Mallorca? Should a defect actually occur, we have a special “Mallorca arrangement”: to avoid long return transports, we work with qualified specialist companies on the island who can carry out proper subsequent performance where this is reasonable.

5. Location & contact

Where can I view the furniture? Depending on the current location, the goods are either in our main warehouse in Germany or in our interim warehouse in 07420 Sa Pobla. Feel free to contact us for the current status of the piece you are interested in.